After installing Microsoft Windows Update from November 14, 2017, some 欧博体育 printers cannot print on x86- and x64-based systems.
欧博体育 has been working with Microsoft and Microsoft has released Windows Updates to correct the printing issue.
See the Operating System list and links to the updates below. For updates not listed, Microsoft is planning to release these updates over the next few days.
These updates will be downloaded and installed automatically from Windows Update.
| Windows OS | Affected Update | Fixed Update | Link to KB Article |
| Windows 71 | KB4048957, KB4048960 | KB4055038 | |
| Windows 8.11 | KB4048958 | KB4055038 | |
| Windows 10 TH1 – Version 15071 | KB4048956 | KB4053581 | |
| Windows 10 TH2 – Version 15111 | KB4048952 | KB4053578 | |
| Windows 10 RS1 – Version 16071 | KB4048952 | KB4051033 | |
| Windows 10 RS2 - Version 1703 Creators Update (Build 15063)1 | KB4048953 | KB4055254 | |
| Windows 10 RS3 – Version 1709 Fall Creators Update (Build 16299)1 | KB4048954 | KB4051963 | |
| Windows Server 2008 SP21 | KB4048970 | KB4057709 | |
| Windows Server 2008 R21 | KB4048957 | KB4055038 | |
| Windows Server 20121 | KB4048959 | KB4055038 | |
| Windows Server 2012 R21 | KB4048958 | KB4055038 | |
| Windows Server 20161 | KB4048953 | KB4051033 |
1. To determine which version of Windows you are running, click the Start or Windows button and type in: "winver". Version is displayed as highlighted in red in the screenshot below.
To get the standalone package for these updates, go to the .
For OSes that do not currently have an available update, 欧博体育 is aware of two temporary options.
The step-by-step options are documented below.
Option 1 - Using a System Restore Point to a Version Before November 14, 2017
Option 2 - Uninstall the Windows System Update Released on November 14, 2017
